For technical support or quotes on product customization, including content and other formatting changes, please contact Brown Governance.

For quotes on custom services relating to adapting the underlying governance framework or with interpretation of the results, please contact David Brown at brown@conferenceboard.ca or (613) 526-3090 Extension 425.

Daily rates for custom services range from $1,100 to $1,700 per day, based on the level of expertise required, and can be fully adapted to your needs.

You can download the patch to bring the Reports Wizard to 1.4.2.2 here.

All inquiries will be responded to within 24 hours.

Q1. Do you have a guide to help me install my software?

Q2. Once I have installed my software, how do I get started?

Q3. How should organizations actually use the tool?

Q4. How does risk management align with corporate governance?

Q5. How do you define identify, assess, measure, respond, report and monitor?

Q6. How do I contact technical support?

Q7. How do I obtain help with interpreting the results of our work with the tool?

Q8. How do I inquire about customization of the tool for my particular organization?

 

A.1 Do you have a guide to help me install my software?

• Yes, please see the attached PDF of our “Quick Start Guide”.

A2. Once I have installed my software, how do I get started?

The tool is arranged in a grid or matrix. "Cells" are formed from the intersection of each "row" and "column." The tool is completed by clicking on each cell and filling out the form that is then presented. The main type of cell will be to choose one or more of six selections. These selections are represented on the main screen by numbers corresponding to the six steps of a consensus risk management system developed by The Conference Board of Canada:

1. Identify represented by [Dark Yellow ]

2. Assess [Bright Yellow ]

3. Measure [Green ]

4. Respond [Aqua ]

5. Report [Purple ]

6. Monitor [Red ]

A 3. How should organizations actually use the tool?

Specific "tool tips" and definitions for each step are included on each screen or window of the tool. As you move your cursor over the various cells, the tool tips will display the purpose of each particular cell.

Further, here are some general guidelines and observations:

The tool is arranged in a grid or matrix. "Cells" are formed from the intersection of each "row" and "column."

The rows represent risk management areas, major types of risk or opportunity that organizations face. Some may not be applicable to each organization, and some will be much more significant than others.

The risks are organized according to The Conference Board of Canada's principle-based governance model. This is a comprehensive framework of imperatives and capabilities that boards and executives, according to research, must effectively master for governance to be strong.

The columns represent the way risk management is (or ought to be: the tool can be completed either in pro forma or current practice mode) carried out within the organization.

A4. How does risk management align with corporate governance?

The attached PDF document provides an overview of The Conference Board of Canada's principle-based governance framework integrated with the comprehensive, generic list of risks included in this tool.

A5. How do you define identify, assess, measure, respond, report and monitor?

• Identify: What specific uncertainties (risks and opportunities) could affect our ability to achieve our mission, goals and objectives? (May include the following activities:)
  
• Policy Development
• Environmental scan
• Alignment to the strategic plan and overall corporate direction
• Anticipation of risks
• Pattern recognition planning
• Assess: What are the potential consequences (preliminary, anecdotal or qualitative evaluation) of these risks actually occurring? (May include the following activities:)
  • Rank/classify
  • Prioritize
  • Seek advice
  • Consult
  • Research
  • Gap analysis
  • Peer comparisons
  • Develop options
  • Cost/benefit
• Measure: How significant are these risks, and how well are we/should we manage them (a more quantitative, systematic measurement)? (May include the following activities:)
  • Linkage of measures to value
  • Linkage of measures to mission, goals, objectives
  • Likelihood (probability)
  • Impact (extent)
  • Quantification and qualification
  • Performance indicators
  • Respond: What can we/should we do (about each risk)? (May include the following activities:)
  • Accept/exploit
  • Make decisions
  • Consolidate across the organization
  • Act
  • Eliminate/avoid
  • Control/reduce
  • Source
  • Train
  • Transfer
  • Develop/implement risk management plan
• Report: What can we/should we say (about each risk) to our stakeholders (e.g. shareholders, analysts, media, employees, customers, suppliers, peers, governments)? (May include the following activities:)
• Reporting, formal and informal
• Learnings
• Results
• Recommendations
• Understandings
• Changes
• Monitor: How well are we managing (each risk / overall risks), and what can we improve (e.g. increase or decrease response effort)? (May include the following activities:)
  • Systematize
  • Train
  • Align rewards (performance management)
  • Follow up
  • Adjust

A6. How do I contact technical support?

For technical support of the electronic version call Brown Governance at 1-888-698-3971 or by email at support@browngovernance. com.

All inquiries will be responded to within 24 hours.

A7. How do I obtain help with interpreting the results of our work with the tool?

For assistance with interpreting the results contact Pierre Vanasse at vanasse@conferenceboard.ca or (613) 526-3090, extension 345.

A8. How do I inquire about customization of the tool for my particular organization?

Customizing the CD ROM and other Custom Services

The tool presents a standard template that should be suitable for most governance and risk management applications; for example: The generic risks used for the template are those most often associated with risk management frameworks around the world.

Most users will find risks they currently use or want to use somewhere within the tool.

Not all risks are applicable to all situations. In most instances, the tool can be adapted in such cases by leaving entire rows and columns blank, or rating them as not applicable.

In other situations, the electronic tool can be fully customized. For example, your organization might require:

• content changes to make use of its own risk management or governance terminology and frameworks;
• customisation of the tool to reflect specific language, colours and logo requirements;
• assistance with processes within the tool to ensure the results accurately reflects existing frameworks and processes;

other more specific governance and/or risk management counselling services. For example, assistance with implementing or adapting the tool and its underlying frameworks to individual corporate governance or risk management situations, or with interpreting the results.

For quotes on product customization, including content and other formatting changes, please contact Brown Governance.